Shipping
We ship every order from our facility in Scottsdale, AZ.
- Free U.S. shipping on every order. No minimum, no codes.
- Handling time: 1–2 business days.
- Transit time: 2–4 business days for most U.S. addresses.
- Tracking: emailed automatically when your order ships.
- International: not available yet - we’re working on it.
Subscription deliveries
Subscription jars ship on the same cadence each month. You’ll get a renewal reminder three days before billing so you can pause, skip, or change cadence. Manage everything from your account.
30-Day Satisfaction Guarantee
We want you to love it. If you don’t, send your order back within 30 days of delivery for a full refund of the product price. Even if the jar is partially used.
To start a return, email info@urbanrootsfarms.com with your order number.
How returns work
- Email us within 30 days of delivery.
- We’ll send a prepaid return label.
- Once your return is scanned by the carrier, we issue a refund to your original payment method (3–5 business days).
Damaged or lost packages
If your order arrives damaged or never shows up, email info@urbanrootsfarms.comwithin 14 days. We’ll send a replacement at no cost.
Subscription cancellations
Cancel any time from your account portal- no calls, no friction. If you cancel before your renewal processes, you’re not charged for the next shipment.
This document was drafted to support a launch site. Please have it reviewed by your legal counsel before relying on it for production use.